Ff20top Privacy Policy – how your information is collected, stored, and kept secure

This Privacy Policy ("Policy") applies to all users of the ff20top platform and its services. By visiting ff20top.pro or creating an account, you consent to this Privacy Policy.

Ff20top believes your personal information is your asset. We act as its honest and responsible custodian. This policy sets out with full transparency what information is collected, why it is collected, and how it is kept secure.

Scope of This Policy

This Privacy Policy applies to ff20top's main website, mobile-optimised version, PWA application, and all associated services. Third-party game providers may have their own privacy policies, which govern your relationship with them.

Ff20top collects only the information necessary to provide its services. We never ask for data we do not need.

Automatically Collected Information

When you visit ff20top, certain information is collected automatically. This includes your IP address, browser type, operating system, time spent on the site, and the pages you viewed. This information is used to improve the site and maintain security.

Ff20top uses your information solely for the purposes listed below — never for anything else.

• Account management: Registration, login, and identity verification.
• Payment Processing: Accepting deposits and sending withdrawals.
• Customer Support: Fast resolution of your queries and complaints.
• Security: Detection of fraud, money laundering, and illegal activity.
• Service Improvement: Research to further improve the user experience.
• Legal compliance: Meeting regulatory authority requirements.
• Contact: Notifying you about important updates, bonus offers, and promotions.

Ff20top does not generally share your information with third parties. Sharing may occur only in the limited circumstances outlined below:

Payment Providers

For deposit and withdrawal processing, necessary financial information is shared with payment providers such as bKash, Nagad, and Rocket. These providers operate under their own privacy policies.

Game providers

Limited data is shared with game providers to operate Live Casino, slots, and other games. This is solely for managing game sessions.

Legal obligations

Ff20top may be required to disclose information pursuant to a court order, at the request of law enforcement agencies, or as required by government regulatory authorities.

Ff20top uses cookies on its website. Cookies are small files stored in your browser that help the site remember your preferences and session details.

Which cookies we use

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which parts of the site are used most.

Cookie controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Ff20top employs the highest technical and organisational measures to protect your data. Our security standards are in line with those of the banking industry.

Technical Security

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection at login.
• Firewall Protection: Prevention of unauthorised access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Regular backups ensure no risk of data loss.

Organizational Safeguards

Ff20top staff can only access the information required for their specific role. All employees sign confidentiality agreements and receive regular training.

If you have an account with ff20top, you hold the following rights regarding your data. To exercise any of these rights, please contact our support team.

Ff20top is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that any information in our possession was provided by a minor, ff20top will immediately delete that data and close the associated account.

Ff20top does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:

• Account information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Details: 7 years (as required by financial regulations).
• Gaming history: 3 years or until account closure.
• Support Contact: 2 years.
• Log File: 90 days.

Once the retention period ends, ff20top securely deletes your data or anonymizes it so that you can no longer be identified.

Ff20top may amend this Privacy Policy due to business changes, legal updates, or technological improvements.

Notification of Changes

• Significant changes will be communicated via your registered email or SMS.
• The date of any changes will be clearly stated at the top of the page.
• Continued use of ff20top following any changes will be considered acceptance of the updated policy.

Get in Touch

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact our support team. Email: [email protected] or reach us via live chat.

For more information, visit our Terms & Conditions and Responsible Gaming View page.